Problem 1: Applicants' Answers are Misinterpreted
Untrained Interviewers focus on a few critical areas of an applicant's information while overlooking the big picture. Interviewers often misinterpret data by playing "Amateur Psychologist" and guess the meaning behind an applicant's response.
Problem 2: Interviewers are Biased
Untrained interviewers as naturally biased which affects hiring decisions. They may use this bias to make a snap decision about an applicant.
Problem 3: "Halo Effect"
Untrained interviewers allow one characteristic to influence the entire interview process.
The results of these problems are higher costs, poor quality hires, low productivity, and potential litigation.