Problem 1: Applicants Answers are Misinterpreted
Untrained Interviewers focus on a few critical areas of a applicants information while overlooking the big picture. Interviewers often misinterpret data by playing "Amateur Psychologist and guess the meaning behind an applicant's response.
Problem 2: Interviewers are Biased
Untrained interviewers as naturally biased which effect hiring decisions. They may use this bias to make a snap decision about an applicant.
Problem 3: "Halo Effect"
Untrained interviewers allow one characteristic to influence the entire interview process.
The results on these problems are higher cost, poor quality hires, low productivity, potential litigation.
Please see below for BSA's solution.